Our Services
At Awad Arabia Debt Collection Company, your privacy is of utmost importance. This policy explains how we collect, use, and protect the personal information you provide to us through our website or while providing our services.”
Integrated services
We atAwaed Arab are proud to offer a range of services and options to our clients, according to three main integrated sections under which are a group of sub-units, specializing in applying standards and systems for measuring performance in cost centers financially recorded for its clients, services and employees, linked to incentive systems and continuous evaluation in a professional and responsible manner, with our full commitment to our values.
Collection
- Telephone follow-up unit
- Field Collection Unit (Customer Visits)
- Data collection and analysis unit
- Withdrawal unit
Archive unit
Customer Relations
- Main operations unit
- Customer Relations Unit
- Transportation and Renewal Unit
Legal Affairs
- Legal Consulting Unit
- Legal Procedures Unit
The first step
Marketing
We begin our work with carefully targeted marketing plans that professionally target financing entities, highlighting the unique value of our debt collection solutions, and building strategic relationships based on trust and results.
The second step
Analysis and study
We conduct an in-depth study of the client’s case and review financial and credit data, enabling us to develop customized solutions based on a thorough understanding of the challenges and opportunities in each lender’s file.
The third step
Choosing the right program
We design a collection program tailored to the nature of each case, using flexible mechanisms and smart strategies that combine technology and expertise to ensure the highest collection rates with the lowest costs and risks.
Technology and Systems
Investing in technology and systems is one of the most prominent modern plans that are among the goals and strategies of the Board of Directors at Arab Awaed, especially in light of our keeping pace with the 2030 Economic Vision and the advanced e-government system and the various platforms of information systems of the various ministries, most notably (Sima – Yaqeen – Ilm – (Tamm) and our full use of these platforms and providing services to our customers according to the information systems for their business requirements. Therefore, we have established purposeful systems based on long experiences that have changed the concept of collection in the Kingdom, and we are proud of that and call it internally the smart collection system, which ensures full business coverage and control over customers’ debts.
We are dedicated to applying global standards based on our customers' experiences and evaluations, supported by a wide range of reports and analytics — all to ensure the best possible outcomes for our clients.
The call center includes 5 groups distributed across 5 main regions in the Kingdom to follow up with customers with high quality.
Regarding our integrated internal system and modern programs from the global system ORACLE and the equivalent CRM programs from Siebel
Customer loyalty programs that work in parallel to motivate customers and their behavior to pay, and to make the payment of our customers’ collections the first choice among individuals’ debts.